Shipping fees may be added to your order, depending on the purchase policy.

The term ''shipped'' means that the order is on its way. Once the order status is changed to ''shipped'', please allow 48-72 hours for delivery to be completed.  If, after this time, you have not received your order, please contact our Customer Service team so that we can quickly resolve the situation.

When an order includes a product that is out of stock, it will be shipped even if it is incomplete, so that you get the other products you need quickly. Once the product is restocked, it will be added to another one of your orders and shipped. To track your products awaiting shipment, select the name of your establishment (in the top menu bar). Then click on “Products awaiting shipment” to access the page.

To verify if it is possible to modify an order, please contact our Customer Service.

For safety and compliance reasons, orders cannot be modified. To check whether it is possible to cancel an order, please contact our Customer Service team.

Yes! Quick orders are available directly in the shopping cart.

For more information on this feature, read the procedure for placing a quick order.

To verify if it is possible to cancel an order, please contact our Customer Service.

First, please check your packing slip to confirm that products are missing (we sometimes ship partial orders).

If a product is indeed missing, please contact our Customer Service team.

Please inform our Customer Service team. They will explain how to return the product. Thank you for your honesty!

Once your order has been placed and approved, you will receive a confirmation email. It will contain a link allowing you to track your order status.

Yes, all orders placed from the same account are visible in the "Account" section. To access it, click on your establishment's name at the top of the page, and then on "Orders".

To access the payment step, any order placed via the website must total at least $10 (before taxes) *.

*Shipping fees, if applicable, are extra.

Yes. The Procedure for placing a quick order procedure lists the steps to take. To learn more, click here. 

Yes, sure! You can purchase special order items exactly the same way as regular products!

Important note: Special order products cannot be returned. 
Longer delivery times are to be expected.

To track your products awaiting shipment, select the name of your establishment (in the top menu bar). Then click on “Products awaiting shipment” to access the page.

You will see a list of products that are waiting to be shipped for the establishment (not those that you have personally ordered).

No. Products awaiting shipment ordered from our old website will be shipped. You can access the complete list of these products on the “Products awaiting shipment” page. Access this page by selecting the name of your establishment (in the top menu bar). You will see a panel appear with the option “Products awaiting shipment.”

Yes. The “Products awaiting shipment” page lists all B/O and special order products ordered through Customer Service or online. You can access this page by selecting the name of your establishment (in the top menu bar). Then click on “Products awaiting shipment.”

No. The order confirmation uses the old CDMV platform IDs and will do so until the transition is completed. The new ID (email) associated with the new transactional site is only used to place an order. This situation is temporary, you will be informed as soon as your login ID can be updated.