Product purchase policy

General terms and conditions of sale in Canada

Special orders
To fully meet your needs, CDMV can provide certain products in special order. However, no returns will be authorized for these products. Ordering this type of product is possible via the website. The status of special order will be visible on the product page and in the cart. Longer delivery times are to be expected.

Orders of controlled drugs, precursors, targeted substances, narcotics
Veterinarians can order controlled drugs (C), precursors (P), targeted substances (T) or narcotics (N) on our secure website or by mail. Choose the desired option in the menu at the right.

Back Order Products
Any back orders will be automatically cancelled after a period of six months.

Delivery charge
A delivery charge may be applied to your order according to CDMV’s delivery policy in force in your region. The choice of carrier is at the discretion of CDMV. Shipments by a carrier of your choice are at your expense.

Packaging of refrigerated and other products
Reusable bins, coolers (moulded EPS containers), refrigerated gel packs, and water blankets belong to CDMV. As part of our sustainable and environmental policy, we ask that these items be returned wherever a return service is offered. In case of repeated non-return of these reusable items, CDMV reserves the right to charge additional fees.

Warranty
CDMV will respect in full the manufacturer’s warranty without offering any additional warranty.

Property and risks
Delivered merchandise remains the property of CDMV until the final and full payment of the invoiced amount. Upon receipt of goods, the purchaser fully assumes all risks caused by loss or damage until full payment has been received.

Delivery follow-up, claims
Although CDMV’s liability ceases when the packages are accepted by the carrier, the Customer Service Department will submit claims against the carrier on your behalf. However, your collaboration is essential. Upon receipt of the goods, carefully check your order against the bill of lading before signing it. You must indicate on the bill of lading the number of packages received, and if applicable, damaged or lost boxes. Otherwise, the carrier will not be held responsible for any loss or damages.

Missing products, broken items or order errors must be reported to the Customer Service Department within 48 hours of receiving merchandise.

Sharing of information with third parties
When you order products from CDMV, certain information related to your orders is shared with our suppliers and business partners.

Liability
CDMV is not liable for publication errors or for any mistakes that could result from the information contained in its price list.

Updated on February 24, 2025