Privacy Notice

 

C.D.M.V. Inc. (hereinafter “CDMV”, “we”, “our”) is a Canada-wide distributor dedicated to supplying and supporting veterinary practices (hereinafter our “Services”). We acknowledge that the protection of your privacy and personal information is a legitimate concern. This Privacy Notice complies with Canadian federal and provincial laws regarding the protection of personal information and its purpose is to explain to you the guidelines applying to the collection of personal information by CDMV, as well as the use, disclosure, processing, protection, retention and destruction of that personal information.

Consent

Based on the nature and sensitivity of the personal information, your consent may be explicit (given verbally, in writing or electronically) or implicit (for example, where you willingly provide us with personal information for a specific purpose or that logically follows from the nature of our Services, discussions or transactions).

As a general rule, CDMV will ask for your consent when information is collected, unless we are required or otherwise authorized to collect it by law.

By providing us with personal information as part of our Services, through our website (https://www.cdmv.com/) (hereinafter our “Website”) or by communicating with us, you agree that your personal information will be processed in accordance with this Policy, and you authorize CDMV, its third parties and its service providers to process your personal information for the purposes set out below.

You can withdraw your consent at any time subject to any applicable legal or contractual restrictions and provided you give us reasonable notice. Please note that if you choose to withdraw your consent to the collection, use or disclosure of your personal information, CDMV may not be able to provide you with certain products or services.

Personal information collected by us

We only collect the personal information that we need in order to establish, manage and maintain our relationship with you, and as a general rule, to provide you with the products and Services that you request from us.

We generally collect your personal information electronically, directly from you, namely in the following cases:

• When you open a client account with CDMV;
• When you use our products or Services or visit our facilities;
• When you communicate with us or visit our Website.

We may also collect personal information about you from your professional order (such as the Ordre des médecins vétérinaires du Québec), government organizations (such as Health Canada) and our service providers and partners (such as veterinary product retailers).

In these cases, we collect personal information about you, including:

• Information relating to your identity, namely your first and last name, and a copy of your identification document;
• Contact information, namely telephone numbers, email address and postal address;
• Information relating to your professional status, namely the number and status of your license;
• Payment information, such as credit or debit card number or banking information;
• Information relating to the use of our Website and other technical information, as described in our Cookies Policy; and
• Any other personal information you include in your communications with us.

In addition, our offices are protected by closed circuit video surveillance.

If you provide us with personal information about other people, you must notify them and obtain their consent.

How do we use the information collected by us

We use your personal information to provide and improve the Services you have requested, and to respond to any requests you send to us. We may use your personal information, without limitation, for the following purposes:

• Identify you as a client of CDMV;
• Verify your identity and your licence’s status with a professional order;
• Process your orders submitted to CDMV and ensure the provision and follow-up of the Services;
• Communicate with you when you submit questions, comments or suggestions to us;
• Provide you with information about us and about products, Services, or new promotional offers that may interest you;
• Offer and administer promotions and contests;
• Personalize CDMV’s website based on your needs and preferences, e.g. using display advertising;
• Advertise to you on our social media platforms;
• Protect you and prevent errors, theft and fraud;
• Compile statistics;
• Fulfill our legal and regulatory obligations;
• For any other purpose that you consented to when the information was collected.

We use cookies and other similar technologies (“Cookies”) on our Website to ensure that it functions properly, to analyze our performance and marketing activities, to personalize your experience and to provide our Services. You can configure your devices to accept all Cookies, to notify you when a cookie is issued, or to never accept any cookies. If you do not wish to receive cookies or wish to refuse only certain cookies, you can modify your browser settings accordingly. See our Cookie Policy for more details. 

We also use them to meet our legal and regulatory obligations, or for any other purpose with consent.

Sharing of your personal information with third parties

We make every effort to limit the communication of your information to third parties to what is strictly necessary. Only those persons at CDMV whose access to your information is necessary for their functions and duties will have access thereto.

We may share your information with the following third parties provided that they agree to comply with the same conditions and requirements as set out in this Privacy Notice:

• Service providers, subcontractors or agents, including hosting service, identification service, payment service and shipping service providers;
• Business partners proposing products and services that are complementary to the products and Services offered by CDMV;
• Professional orders or government agencies responsible for law enforcement;
• Any parties involved in the context of the actual or potential sale, financing or reorganization of our company;
• Other third parties, as authorized or required by law.

It should be noted that these third parties may be outside Quebec.

Security of personal information

We follow standards generally accepted as industry best practices to protect the information transmitted to us. We maintain physical, technical, logical and administrative protection measures adapted to the sensitivity of personal information, in order to protect it against unauthorized disclosure or access, accidental or unauthorized modification, loss or destruction, misuse or any other unlawful form of processing of the personal information in our possession.

Storage and destruction of personal information

We store the personal information about you only for so long as is necessary to achieve the purpose for which it was collected, to comply with the legal requirements, and to protect our legitimate business interests.

We and our service providers process and store your personal information primarily in Canada.

Access to and correction of personal information

We take reasonable measures to ensure the accuracy of the personal information we have collected. Nevertheless, you are responsible for informing us of any change in your personal information.

You are entitled to make a request for access to the personal information we have collected on you, and to request a copy of that information, for a reasonable fee. You can also ask for the rectification of your personal information if it is inaccurate, incomplete or ambiguous, or the collection, disclosure or retention thereof is not authorized by law.

Should you have any questions on this Privacy Notice or if you wish to make a request for access to, or to rectify, your personal information, please contact us using the contact information provided in the next section.

Contact us

For any questions or comments regarding this Privacy Notice or regarding personal information, exercising your rights, filing a complaint or obtaining information about our policies and practices, contact our Privacy Officer or our Access to documents Officer as follow:

CDMV
To the attention of Responsable de la protection des renseignements personnels [email protected]

3400, rue Cartier, Saint-Hyacinthe (Québec) J2S 1L5

Investissement Québec - CDMV
To the attention of Responsable de l’accès aux documents [email protected]

1001, boul. Robert-Bourassa, bureau 1000,

Amendments to this Privacy Policy

This Policy may be modified or updated from time to time. The collection, use, communication and processing of your personal information by CDMV are governed by the current version of this Policy.

Last updated: 09-04-2024