Our operational excellence at your service
We're proud to supply and deliver a tailored experience to animal welfare stakeholders nationwide. We are more than a distributor—we're committed to providing added value to animal health professionals in various aspects of their practice.
An efficient distribution network
Our four distribution centres are spread across Canada, bringing us closer to our clients. Our network enables us to deliver the right product, in the right quantity, at the right time, wherever you are.
A dedicated team at your service, focused on people and the well-being of animals
Account Executives
Our on-site team will support you and listen carefully to what you have to say, so that we can offer you customized services
New clients
We’ll be with you every step of the way, starting with the creation of your account.
Personalized support
We're here to guide you through our services and tools to assist you in your operational management.
Tailor-made solutions
Every client has its own challenges and constraints, so it’s important for us to listen to what you have to say. We offer solutions tailored to your needs.
Performance monitoring
We regularly monitor your activities with detailed business reviews. We discuss these with you to identify opportunities for improvement.
Customer service
We offer complete, customized support: ordering, shipping, after-sales service, and accounts receivable.
Responsiveness and availability
We are ready to respond quickly to questions, thereby reducing waiting times.
Technical support
Our agents are trained to offer you technical support for our ordering platform.
Proactive follow-up
For certain issues, we take the lead and ensure that you receive the essential information.
A human approach
We take the time to listen to you. To tailor our response to suit your needs, we believe it’s important to fully understand you, and to do so with empathy.
Purchasing programs for veterinary practice staff
In agreement with our manufacturing partners and in collaboration with myVETstore (MVS), the programs that are appreciated are offered through the MVS platform.
