To return a product, please validate the product return conditions. If the product can be returned, contact our Customer Service team at [email protected] to obtain a return authorization number. 

Once you have this number, you can download a return form available in the Useful links - Return forms section.

To obtain credit for damaged products during delivery, please follow the detailed procedure by clicking here. 

Controlled substances: specific instructions must be followed when a product is damaged. Please contact us upon receipt to be informed of the steps to follow. 

Please note: any damaged merchandise during delivery must be reported within 48 hours (2 business days) of receiving your order. 

Please notify our Customer Service team. They will explain how to return the product. Thank you for your honesty!