Access to the platform
Important note
The “User Management” functionality is now for the regular product site. You can add, modify, or delete users autonomously and assign them different accesses. To learn more, click here.
I forgot my password. How do I reset it?
On the login page, click on “Forgot your password.” After you enter your email address, a verification code will be sent to your inbox. Enter this code on the platform, then choose a new password.
How do I change my accesses for the regular product site?
Only users with an Administrator role can access the User Management functionality. To learn more, see this procedure by clicking here.
Is there a maximum number of users per account for the regular product site?
No. You can add as many people as you want. However, you are also responsible for removing their access if they leave the establishment you work for.
To learn more about user management, click here.
Can a user have different roles in several accounts for the regular product ordering site? For example, can a user have a “Visitor” role for a small animal account at an establishment, and a “Buyer” role for a large animal account at the same establishment?
Yes. Once logged in to the site, they will simply need to choose which account they wish to use.
I have created my users for the regular product ordering site, but they are unable to log in. Why?
Once the users are created, they must complete the registration process via the email invitation they will receive by email. If they do not see the invitation in their inbox, have them verify the spam folder.
There is no/no longer a user with the Administrator role within our establishment’s account. How do I create or assign an Administrator role for the regular product site?
To create an Administrator, please contact our Customer Service team.
Do you need assistance?
Contact us.
Information on regular products:
1-800-668-2368
[email protected]
Information related to controlled substances:
1-800-668-2368
[email protected]