Client education and compliance
Given as a webinar, this training course was created in partnership with AAHA.
Note: This training course has not yet been scheduled. Interested persons can give us their email address to receive an invitation as soon as it’s scheduled.
This training aims to maximize clients’ compliance with recommendations, for the benefit of their animals.
Objectives:
- Enhance veterinary teams’ client communication skills
- Understand the compliance-related roles and responsibilities of each team member
- Provide an outstanding client experience based on making clear recommendations
Key concepts:
- Building client trust by learning to identify their needs
- Recommending, rather than selling
- Increasing compliance with recommendations through education and communication
- Involving the whole team for better results
- Ensuring that clients fully grasp your recommendations
To receive an invitation to the webinar, please give us your email address.
Client satisfaction
Given as a webinar, this training course was created in partnership with AAHA.
Note: This training course has not yet been scheduled. Interested persons can give us their email address to receive an invitation as soon as it’s scheduled.
4-step process to better understand clients’ points of view and instill the best actions for maintaining trust-based relationships.
Objectives:
- Understand the types of interactions that make up clients’ journeys and the resulting expectations
- Implement tools to gather feedback
- Learn to use the various types of feedback constructively
- Set up a continuous improvement process
Key concepts:
- Differentiating between the types of interactions and learn how they affect client relationships
- Understanding the importance of client feedback
To receive an invitation to the webinar, please give us your email address.
MarketingBrand and message development
Given as a webinar, this training course was created in partnership with AAHA.
Note: This training course has not yet been scheduled. Interested persons can give us their email address to receive an invitation as soon as it’s scheduled.
This interactive workshop is designed to help you learn how your clients view your reputation and adjust your image to achieve your business objectives.
Objectives:
- Understand the importance of image to a clinic’s reputation
- Comprehend the impact of messages sent to clients (content and container)
- Evaluate the content of your veterinary clinic’s communications
Key concepts:
- Understanding the relationship between brand, positioning and message
- Learning how to set yourself apart from your competitors
- Comprehending the various facets of the message to convey
- Presenting a positive and effective image
To receive an invitation to the webinar, please give us your email address.
ManagementThe art of inventory management: maximize your time, minimize losses
Training provided in person or online.
Inventory represents the second largest expense in a veterinary facility, while playing a key role in the quality of services offered. This accredited training* offers a practical and structured approach to help clinic teams optimize their inventory management.
You'll discover how to save time, reduce waste and improve your clinic's operational efficiency.
Objectives:
- Understand the impacts of good (or bad) inventory management.
- Adopt a structured approach for greater efficiency.
- Identify the key steps of an effective management process.
- Access practical tools and learn tips to improve your inventory management.
Key concepts:
- Definition of team roles and responsibilities for collaborative management.
- Demonstration of a structured process for better control and measurable results.
Rally the team to provide the best client experience
*Online training
This training session has been designed for team members at veterinary practices that have incorporated an Online boutique. To successfully integrate it you need to be properly prepared, which means every member of the team needs to be involved.
Objectives:
- Improve the client experience.
- Simplify incorporating an e-commerce platform.
- Equip team members at veterinary practices to manage this sales channel on a daily basis.
Key concepts:
- Roles and responsibilities of the team in an e-commerce environment.
- Collecting email addresses.
- Client service, marketing and promotion.
Manage the collection of email addresses
*Online training
Discover some tips for collecting your customers' emails and how to use email as a tool to develop lasting customer relationships.
e-Commerce
Bring your veterinary recommendations to life
*Online training
Develop internal process of using the recommendation pad to ensure that your recommendation is clear, understood and followed.