Yes. Once logged in to the site, they will simply need to choose which account they wish to use.

Once the users are created, they must complete the registration process via the invitation they will have received by email. If they do not see the invitation in their inbox, have them verify the spam folder.

To verify if it is possible to modify an order, please contact our Customer Service.

It is possible for us to expedite the delivery of packages in exceptional situations, such as an animal whose life is in danger. In such cases, a shipping fee will apply.

You can contact our Customer Service team to request this service.

Prices may be adjusted for various reasons: transportation costs, raw material shortages, changes in packaging or size, etc. The exchange rate is also a factor that can affect prices.

The platform is displaying regular prices, and does not include taxes and other applicable fees. 

To validate your prices, please refer to the email that will be sent to once your order has been confirmed.

We accept the “Charge to account” payment method as well as credit card payments.

If your business agreement allows you to pay your monthly statements by credit card, you will now be able to manage this card online!

We recommend that you associate a credit card with your account when you open it. This can help you avoid annoying situations. If a credit card has not been updated, orders processed in the meantime must be paid by cheque or EFT (electronic funds transfer). 

In the event that a card has not been updated and is declined, you may also lose the benefits of paying by credit card.
For the full procedure for changing your credit card details, click here.

Only users with the roles of Administrator, Treasurer or Buyer can access shopping lists. To learn more about the User Management functionality, click here.

To learn more about the Shopping lists, click here.

No. The order confirmation uses the old CDMV platform IDs and will do so until the transition is completed. The new ID (email) associated with the new transactional site is only used to place an order. This situation is temporary, you will be informed as soon as your login ID can be updated.

By clicking on ‘Forgot your password?’ on the login page and following the instructions.

Please contact our Customer Service team.

The quick order option is found in the top right corner of the cart section. You can place a quick order by inputting codes manually or by uploading a file. For more information about the quick order option, click here.