Customer service
6 tips for managing a difficult client in a vet clinic
3 minutes
Customer service
Veterinary clinics: How can you improve your clients’ wait experience?
3 minutes
Customer service
Assessing a veterinary practice using a mystery shopper: where to start?
3 minutes
Customer service
How to maximize compliance with veterinary recommendations
3 minutes
Client education and compliance
*Training created in partnership with AAHA.
Taught as an interactive workshop, this training aims to maximize clients’ compliance with recommendations, for the benefit of their animals.
Client satisfaction
*Training created in partnership with AAHA.
4-step process to better understand clients’ points of view and instill the best actions for maintaining trust-based relationships.
Recommendation block: Template for printing.
Recommendation block: template for email.
Bring your veterinary recommendations to life
*Online training
Develop internal process of using the recommendation pad to ensure that your recommendation is clear, understood and followed.