Customer service
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Customer service

6 tips for managing a difficult client in a vet clinic

  3 minutes

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Customer service

Veterinary clinics: How can you improve your clients’ wait experience?

  3 minutes

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Customer service

Assessing a veterinary practice using a mystery shopper: where to start?

  3 minutes

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Customer service

How to maximize compliance with veterinary recommendations

  3 minutes

Customer service
 
Client education and compliance

*Training created in partnership with AAHA.
  

Taught as an interactive workshop, this training aims to maximize clients’ compliance with recommendations, for the benefit of their animals. 

Customer service
  
Client satisfaction  

*Training created in partnership with AAHA. 
  

4-step process to better understand clients’ points of view and instill the best actions for maintaining trust-based relationships.

Customer service
  
Recommendation block: Template for printing.
Customer service
  
Recommendation block: template for email.
e-Commerce
  
Bring your veterinary recommendations to life

*Online training
  

Develop internal process of using the recommendation pad to ensure that your recommendation is clear, understood and followed.

Customer service
  
Mystery client evaluation form for veterinary practices.

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