What was your experience with CDMV?

Have you been in contact with our customer service team recently? *

Yes

No

Overall, how easy is it to deal with CDMV? Please answer on a scale from “very easy” to “very difficult”. *

⭐️⭐️⭐️⭐️⭐️ - Very easy

⭐️⭐️⭐️⭐️ - Easy

⭐️⭐️⭐️ - Neutral

⭐️⭐️ - Difficult

⭐️ - Very Difficult

What factors influenced your experience? *

Shipping efficiency (speed, completeness of orders, etc.)

Delivery efficiency (product breakage, drivers, etc.)

Product availability (out of stock/BO, products not listed, etc.)

Product return policy

Use of the website (searching, ease of use, order management, etc.)

Pricing policies

Availability of account managers

Other

Overall, how easy was it to interact with CDMV’s customer service? Please answer on a scale from “very easy” to “very difficult.” *

⭐️⭐️⭐️⭐️⭐️ - Very easy

⭐️⭐️⭐️⭐️ - Easy

⭐️⭐️⭐️ - Neutral

⭐️⭐️ - Difficult

⭐️ - Very difficult

What factors influenced your experience with our customer service team?? *

Customer service courtesy/politeness

Customer service accessibility (how easy it is to reach someone)

Problem resolution

Support to manage your return request

Provide adequate guidance in the use of the Web platform, including order tracking and invoicing

Other

Were there any other factors that influenced your experience? *

Shipping efficiency (speed, completeness of orders, etc.)

Delivery efficiency (product breakage, drivers, etc.)

Product availability (out of stock/BO, products not listed, etc.)

Product return policy

Use of the website (searching, ease of use, order management, etc.)

Pricing policies

Availability of account managers

Other

Would you like us to follow up with you? *

Yes

No

How would you like to be contacted? *

Telephone

Email