Technical Requirements

Technical Requirements

Compatible web browsers

Our site is compatible with the most recent versions of the following web browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Apple Safari 10.1

Session Timeout

Any session expires 12 hours after logging in.

For security purposes, if we do not detect any activity during your browsing session on Controlled substances site 15 minutes after you log in with your access codes, you will be automatically logged out of the transactional website. This standard safety measure in the e-commerce industry protects you against unauthorized access.

Delete browser session cookies

In order to resolve certain occasional anomalies with the management of your session on our website, you may need to:  delete the session cookies on your browser. The procedure varies depending on the browser:

For Google Chrome

Microsoft Edge

For Mozilla Firefox

Apple Safari

Access to the order site

Regular products
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Controlled substances
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