• More traffic,
    more consultations

    My Veterinary Boutique

    A great retail space generates more foot traffic—and more consultations as a result—which is why we believe it’s important for every veterinary practice to have one.

    Pet owners’ buying habits are changing, and their expectations are constantly increasing. In that context, having an optimized retail space and creating a seamless buying experience across all sales channels is essential, and what will ultimately get pet owners to follow your recommendations.

    To that end, here is a series of informative documents to guide you through the process of implementing retail merchandising best practices in your practice.

[UPDATED VERSION]
The Brick & Click concept: How (and why!) you should align your physical and digital communication channels
Do you really need an online platform if you already have a brick and mortar retail space?
Where do these two sales channels intersect and how can you create synergy between them?
Will online sales cannibalize in-clinic sales?
These are just some of the questions that this document will answer.
Download
Download
Illustrated guide to merchandising best practices for veterinary clinics
Visual presentation, signage, customer path, accessibility...The small touches are what make or break a retail space. To help you through the process, here’s a visual guide to merchandising best practices (do’s and don’ts).
Download
Download
Why every veterinary practice should designate someone to be in charge of their retail space
Retail only works when it’s done right! One way to maximize profitability is to put a single employee in charge of your retail space. But who should it be?
What job duties should they perform and when?
Find out all the answers in this guide!
Download
Download
Assessing a veterinary practice using a mystery shopper: where to start?
If you have chosen to proceed with an evaluation of your service delivery, you already know that there are many advantages to using a mystery shopper. You may be wondering where to start and how to go about it. The practical steps below will make your evaluation a hassle-free investigation that guarantees results!
Download
Download
Mystery shopper evaluation form for veterinary practices
We can’t say it enough: A top-notch client experience instills loyalty toward your veterinary practice. Here’s a form you can use to gauge your clinic’s performance and identify strengths and areas for improvement. Ask people you know to fill it out or—even better—a neutral firm that sends out mystery shoppers.
Download
Download

Unifying customer experience through a perfect cohesion between your retail space and your online store.

Don’t have an online store?
CDMV can help you set up and support an online store so you can focus on providing care for animals!

Discover the eBoutique
Increased traffic leading to more consultations
Contact us
Contact us
Become a client
Become a client
CDMV always does more for veterinarians. Learn more about our range of services!

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