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Available position

Bilingual Customer Service Agent (Toronto)

Toronto (Ontario) Contractuel
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Apply now

Your mission

With your attentiveness and client focus, you’ll be responsible for client contacts over the phone, email, fax or any other method the client chooses. Working with a fantastic team reporting to supervisor Gauthier will give you opportunities to develop strong skills in a growing organization.

“Every day I contribute to helping our clients to the best of my ability, in a place where I can realize my full potential. It makes me proud!!” — Noemie, customer service agent

Interested in putting customer service first?

What you’d mainly responsible for:

  • Contact clients by phone, email, fax, mail, etc.;
  • Input a variety of information into the different systems (ERP, CRM) in accordance with established procedures;
  • Manage the following:
    • Orders (clients, representatives, stores, CDMV employees, other departments);
    • Problems (after-sales service);
    • Promotional orders;
    • CDMV web tool support (e.g. online labels, transactional sites);
    • Product returns and/or client credits (enter, check, release);
    • Corporate stationery;
    • Any other relevant transactions;
  • Assist with the product recall process;
  • Handle visitors as indicated in established procedures;
  • Process transactions related to controlled substances;
  • Handle requests to access online purchase reports;
  • Manage web access;
  • Process incoming mail;
  • Carry out all other tasks requested by the supervisor to best serve the company’s interests;
  • Interact with internal and external resources (e.g. clients, transportation companies) and employees from other departments (e.g. procurement, logistics, distribution centres) to obtain relevant information.

Does this describe you?

  • High school diploma; animal care or veterinary technician diploma, an asset;
  • Two years of experience in customer service;
  • Knowledge of the veterinary medicine field, an asset;
  • Excellent written and oral communication skills in English and French;
  • Proficiency in Microsoft Office suite; knowledge of the Microsoft CRM and Oracle, an asset;
  • Work schedule: 9:00 am to 5:00 pm (Eastern Time).


Does this sound like you?

  • Client focus, listening skills, understanding;
  • Ability to impact and influence others; commitment to efficiency;
  • Team player ;
  • CDMV’s six guiding principles, the values that we share: creating value, agility, inner fire, dedication, team player, be of one mind.

Apply now

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Tend your inner fire choose a career with CDMV.