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IT Manager — Delivery and production

St-Hyacinthe (Quebec) Permanent
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Reporting to the IT Director, the Manager — Delivery and Shipping is responsible for operations and applications development, integration of new solutions and management of a team made up of employees and specialist consultants. He or she must fulfil and follow up on the calendar of priorities approved by the IT executive committee, while meeting deadlines and staying on the budget. He or she must collaborate and manage time according to the IT Director’s plan, as well as requests for major changes and incidents requiring his or her expertise.

Roles and responsibilities

  • Manage the shipping and delivery functions of large projects or requests for changes (RFC);
  • Support and recommend solutions and align with the IT Director’s plan;
  • Act as a technical leader and a mentor for the team by providing advice on application development;
  • Work with the different divisions and suggest solutions that meet their needs;
  • Take part in design reviews and complex technical architecture initiatives with the clients;
  • Evaluate, plan and maintain a capacity development matrix for the team;
  • Take part in architecture planning discussions;
  • Manage supplier and consultant relationships, including monthly invoicing;
  • Present an annual performance review, including team member evaluations.


Candidate profile

Behavioral competencies:

  • Customer focus: work with clients; correct problems; make every effort for the good of the client;
  • Teamwork: treat others with honesty and fairness; support decisions; show a sense of belonging to the team;
  • Autonomy: work well alone; show discernment and judgment; get results with minimal supervision;
  • Thoroughness: disciplined, diligent and conscientious; manage your time; enjoy a job well done;
  • Action-oriented: make every effort to move things along; avoid procrastination; react when performance isn’t high enough;
  • Perspective: ability to understand the overall organization; capacity to give a clear picture of various scenarios and their impacts;
  • Flexibility and adaptability: react positively to the unexpected; seek clarity to take needs into accounts.

 Technical competencies:

  • Bachelor’s degree in computer science or equivalent;
  • Minimum of 7 years of experience in IT and minimum of 4 years of experience managing an IT development team;
  • Sound knowledge of development and evolution of an ERP (Oracle an asset);
  • Sound knowledge of ERP and cloud integration solutions;
  • Adaptability in project management (Agile versus Waterfall methodologies).

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