Published on June 10, 2020
In most industries, the main consequence of a shipping delay is the disappointment of impatient clients. But when it comes to veterinary products, the stakes are much higher. How do you ensure the delivery of certain items, such as medications, that need to be refrigerated at all times? This is where a cold chain logistics service has a vital role to play!
1. Optimal quality
One of the main reasons for choosing a delivery partner offering a cold chain logistics service is to preserve quality, which can quickly degrade in the event of temperature variations. In a supply chain, products are sorted as soon as they are received and then stored in an environment that offers two different ecosystems: while one is always kept at room temperature, i.e., 21.5 degrees, the other (the refrigerator) is kept at 5 degrees. The objective is to guarantee optimal conservation and to accommodate the specific characteristics of each stored product. At the time of delivery to veterinary practices, the products are loaded into a refrigerated truck and/or cooler. This transport equipment is equipped with sensors that provide a real-time signal of any undue variations in temperature. If the quality of a product is affected by any storage or delivery conditions, no risks are taken: it will simply not be distributed!
2. Peace of mind
A cold chain logistics service is a well-oiled machine that is ready to spring into action at the slightest sign of a problem. The quality assurance team monitors conditions constantly and can count on the support of leading-edge technology, with sensors triggering an alarm if the slightest change in temperature is detected. But even once the problem is solved, their action doesn’t stop there: a detailed report is prepared to identify the cause of the incident. In addition to ensuring the ongoing optimization of the service’s performance, clients get guaranteed peace of mind.
3. 100% of products supported
In the field of veterinary distribution, approximately half of deliveries require a cold chain logistics service. Without this type of service, it would be impossible to ship numerous products that can’t tolerate temperature variations. While conditions for some orders, such as dry products, are less strict, stringent measures are required for drugs and certain pet foods. These services, which involve significant technological and human resources, are essential in order to give veterinary practices access to the full range of specialized products they need to treat their patients.
4. Suitable packaging
Prior to delivery, attention is focused on making sure the products are properly packed. Even this seemingly banal task requires a certain expertise in the logistics department. Depending on their properties, items require different packaging to optimize their conservation. Products that need to be kept cold are obviously stored in isothermal transport coolers before going on the road. CDMV is also testing eco-friendly options to help reduce the use of styrofoam.
For some products, such as vaccines, too much time spent in the trailer of the delivery truck can potentially affect their integrity and efficacy. Shipments are therefore calculated to the minute. Every little detail counts, and every decision, no matter how trivial, is important. The route is carefully planned out to ensure that all of the day’s deliveries are made under perfect conditions. Surrounding yourself with the best professionals is important, since on-time delivery is at the very core of a distribution partner’s mission!
6. Qualified personnel
In the event of a storm, how do you know whether it’s better to stick to the delivery schedule and risk compromising the integrity of the product, or to return to the distribution centre and store it again in optimal conditions, while postponing delivery to the next day? Exceptional circumstances call for … exceptional expertise! When it comes to cold chain logistics service, training is crucial. In addition to basic skills, personnel must acquire comprehensive knowledge of the products delivered through regular training.
While they may not realize it, all veterinary practices would benefit from using a cold chain logistics service. Some distributors adopt minimalist practices, while others, such as CDMV, have undertaken a major shift to cold chain logistics. In fact, our facilities are specifically adapted to this reality and our teams have the skills and vast experience necessary to meet all the challenges of delivering products that need to be stored in ambient conditions. Want to learn more about our practices? Meet some of our dedicated employees!