Along with maintaining a secure work environment for our employees, order preparation is our priority. Therefore, we regularly review our processes in order to minimize the effects of the pandemic (including the excessively high order volume) on our clients.
Therefore, we invite you to visit this page regularly to find the latest information that CDMV is committed to providing to its veterinarian clientele.
March 26, 2020
Update: Delivery delays per region
March 24, 2020
Message from our President and CEO Lucia Pollice
March 20, 2020
Update on the situation and current performance
Although the situation is by no means taken lightly, we would like to reassure you: the crisis we are facing is not the result of a shortage of products, but rather a congestion of the supply chain.
March 19, 2020
Order Prioritization and Product Return Process
Effective immediately, biologicals, pharmaceuticals and parasiticide orders will be prioritized.
March 16, 2020
Exceptional and temporary measures
It is always with a view to curbing the spread of the virus while also maintaining our service performance that we have proactively communicated the measures adopted so far and wish to share the following additional measures with you.
March 15, 2020
Anticipated Delivery Delays
Currently, demand in our distribution centres is exceptionally high.
If your order was placed after 2 PM (Eastern Time) on Sunday, March 15, please note there is a strong likelihood your order will unfortunately not leave our distribution centre on Sunday night, as per regular schedule.
March 13, 2020
We would like to inform you of the preventive actions put in place at CDMV, which are in line with the governments’ commitment to rapidly adopt measures to stop the spread of the virus.