The transactional portion is deactivated
The accounts part of the exclusive purchasing program for veterinary practice teams will not be affected by this deactivation.
It is not longer possible to do transactions. However, you still have access to the product catalog and prices. eServices will remain operational.
The “Checkout” button in the shopping cart is now deactivated.
Not sure how to create your access on the new site? Follow these steps
Didn’t receive the invitation?
Be sure to check your junk mail box. Still nothing?
If one of your colleagues received the invitation and created an account, they can invite you! And yes, every establishment can invite their team members.
If no team member has received an invitation, make a request here.
Once you have created your accesses, log in to make your purchases!
Need help navigating the new transactional site?
Registration procedure and key dates
February 8, 2023
Sending invitations by email
Before proceeding, make sure you use the email address by which you received your invitation.
Once your account is created
Manage the access of your team members.
Not familiar with this concept?
Add your payment information
(credit cards).
The procedure for this is right here!
Old transactional platform
The transactional portion of the site for regular products is deactivated.
Don’t delay in creating your access to the new platform!
Upcoming transition
Accesses to eServices will remain on the old platform. We will keep you informed before the transition.
Main advantages and new features
Easier search
Improved search tool – Multiple ways to search for a product.
User management
The account administrator can assign roles and permissions to team members. Learn more about this here.
More comprehensive product sheets
All the information you need, in one place.
Automated emails for better traceability
Track your order, step by step.
Responsive platform
Adapted to all devices: mobile, tablet and computer.
Practical notifications
Be notified when a product is back in stock!
Personalized shopping lists
A great way to save time!
Quick Order
Upload product codes from your management software or enter them from the shopping cart.
… and much more!
Do I have to change the login ID for the order confirmation service used by my software?
No. The order confirmation uses the old CDMV platform IDs and will do so until the transition is completed.
The new ID (email) associated with the new transactional site is only used to place an order.
This situation is temporary, you will be informed as soon as your login ID can be updated.
I created my account during the pilot, do I need to register again?
No, there is no additional action required on your part.
Are all of CDMV’s products on the new platform?
Yes! The new platform offers our complete product catalogue.
Do I have to transition to the new platform?
Eventually yes, because a few weeks after the transition, the current platform will no longer be accessible. However, the eServices section will remain accessible.
Why do I have to create a new account?
On the new site, you will use your email address as your unique identifier. This is considered among the best practices in e-commerce.
For security reasons, we do not keep your passwords: therefore, they cannot be transferred from the old platform to the new one.
Do you keep my payment information from one platform to the other?
Credit card payments
Your credit card information from the current site will not be migrated to the new platform. You will be able to enter this information in your “wallet” when you create your account on the new platform.
“Charge to account” payment method
If you have used this payment method up to now, you can continue to do so on the new platform. No action is required other than creating an account.
Is the platform secure?
The site is designed in accordance with best practices and industry standards.
How long does it take to transfer from the current platform to the new one?
Once you have received your invitation, all you need to do is create an account, which takes just a few minutes. Once this is done, you can start placing orders.
Will I still be able to access my order history?
You will be able to access your order history via the eServices section, which will remain accessible on the old platform.
Will I have access to my products on backorder (BO) and pending special orders?
Yes, you will have access to your list of products on backorder and special orders.
I can't access the site via Explorer, why?
The Internet Explorer browser cannot be used to view our website. Microsoft has stopped supporting this browser as of June 15, 2022. We recommend using the latest versions of Microsoft Edge, Google Chrome or Mozilla Firefox.
A dedicated team to answer your questions and offer you the support you need
We have put in place a team to answer your questions related specifically to the transition to the new transactional platform.
Call us at 1-800-668-2368 or email us at onboarding@cdmv.com
