The launch is coming up!
Invitations will be sent out by email on February 7. Stay tuned!
Once you receive the invitation, simply follow the instructions to create your accesses on the new platform.
We are pleased to invite you to a second webinar presenting its brand-new transactional site in January 31 at 2:00 p.m. (Eastern time)
Hosted by Frédéric Côté, this dynamic presentation will show you in more detail:
- The platform
- Its main features
You will, of course, have the opportunity to ask your questions.
Interested? Reserve your spot! A Teams link will then be sent to you.
Missed the January 31 webinar? Watch it by clicking here!
Registration procedure and key dates
February 7, 2023
You will receive an invitation by email. Simply follow the instructions to create your access on the new platform.
A few weeks after the launch of the new platform, the current site will no longer be transactional.
Don’t delay your transition!
Main advantages and new features
Improved search tool – Multiple ways to search for a product.
More comprehensive product sheets
All the information you need, in one place.
Automated emails for better traceability
Track your order, step by step.
Adapted to all devices: mobile, tablet and computer.
Be notified when a product is back in stock!
Personalized shopping lists
A great way to save time!
Upload product codes from your management software or enter them from the shopping cart.
… and much more!
Frequently asked questions
I created my account during the pilot, do I need to register again?
No, there is no additional action required on your part.
Are all of CDMV’s products on the new platform?
Yes! The new platform offers our complete product catalogue.
Do I have to transition to the new platform?
Eventually yes, because a few weeks after the transition, the current platform will no longer be accessible. However, the eServices section will remain accessible.
Why do I have to create a new account?
On the new site, you will use your email address as your unique identifier. This is considered among the best practices in e-commerce.
For security reasons, we do not keep your passwords: therefore, they cannot be transferred from the old platform to the new one.
Do you keep my payment information from one platform to the other?
Credit card payments
Your credit card information from the current site will not be migrated to the new platform. You will be able to enter this information in your “wallet” when you create your account on the new platform.
“Charge to account” payment method
If you have used this payment method up to now, you can continue to do so on the new platform. No action is required other than creating an account.
Is the platform secure?
The site is designed in accordance with best practices and industry standards.
How long does it take to transfer from the current platform to the new one?
Once you have received your invitation, all you need to do is create an account, which takes just a few minutes. Once this is done, you can start placing orders.
Will I still be able to access my order history?
You will be able to access your order history via the eServices section, which will remain accessible on the old platform.
Will I have access to my products on backorder (BO) and pending special orders?
Yes, you will have access to your list of products on backorder and special orders.
A dedicated team to answer your questions and offer you the support you need
We have put in place a team to answer your questions related specifically to the transition to the new transactional platform.
Call us at 1-800-668-2368 or email us at firstname.lastname@example.org