Electronic signature

What is an electronic signature?

• An electronic signature is based on the use of a secure stamp and therefore does not require a handwritten signature.
• The ordering process does not change – the electronic signature is integrated into the CDMV platform.
• No need to install special software to sign electronically – only the usual web browser is required.

Is it secure?

The security and integrity of your documents are a priority!

CDMV chose OneSpan (formerly known as Silanis), a world leader in electronic signatures with over 20 years of experience and one billion electronically signed documents per year worldwide.

The eSignLive solution is used by several of the world’s leading insurance companies, banks, and government agencies, as well as in regulated industries.

Is it legal?

The electronic signature has full legal protection and built-in audit trails based on a 3-level security process:

1. User authentication
2. Document authentication
3. Proof of process.

In addition, OneSpan electronic signature complies with Health Canada’s recommended practices.

Is it complicated?

1. The process is quick and easy.
2. Place your controlled substance order the website.
3. The acknowledgement of receipt to be signed will appear on the Controlled substances ordering home page the morning after your order is shipped and you will be notified by email.
4. You have 5 days to sign the document. After this time, you will receive an email advising you that you will not be able to place a new order for controlled substances until the document is signed.

What do I gain by using this solution?

For just $1 per order, or the cost as a postage stamp:

• You will save time. Because the electronic signature is instantaneous, you can avoid the waiting time and postal delays.
• You will not experience additional delays due to incomplete documents since the electronic signature requires that all fields be completed before sending.
• You can access your signed documents at any time in eServices (Orders – Shipment details).

Where will the copy of my personal ID be stored?

All your confidential documents will be stored in our secured vault, which complies with Health Canada requirements.

What happens if I do not sign the acknowledgement of receipt within 5 days?

After the 5-day period, you will receive an email notifying you that your acknowledgement of receipt has expired. You will then be prompted to log on to the Controlled substances ordering site and to sign all pending documents.

If you do not sign, you will not be able to place any more orders for controlled substances. However, once your documents are signed, you will be able to place a new order immediately.

The veterinarian who usually orders the controlled substances is going on vacation. Can another team member use his/her web access code to place orders or to sign acknowledgement of receipt forms?

No. For compliance and security reasons, a veterinarian requesting web access to order controlled substances agrees not to share his/her access code. It is therefore advisable to have more than one person authorized to place orders.

Our controlled substances order was delivered, but the veterinarian who placed the order is not on site and cannot sign the receipt. What should we do?

The veterinarian can sign the acknowledgement from any location, as long as he or she has access to a computer or a mobile device and the Internet. No one except the veterinarian who placed the order can sign the acknowledgement of receipt. In addition, for compliance reasons, we recommend that you do not use the products until the acknowledgement of receipt is duly signed.

There was a shipping error in my order. What should I do?

In the event of an error, do not sign the acknowledgement of receipt if the products received do not match those listed on the packing slip. Contact our Customer Service Department as soon as possible to rectify the situation.

I wish to return products ordered by mistake. Should I sign the acknowledgement of receipt?

Yes. If you received all products in the order, please sign the acknowledgement of receipt to prevent blocking any future orders. If you need to return a product, please contact our Customer Service Department and follow the regular procedure.