Available position

Bilingual customer experience specialist – Full time – Quebec

(Quebec – St-Hyacinthe) | Permanent - Hybrid

Your mission

Thanks to your listening skills and client orientation, you will be responsible for overseeing contact with clients via CDMV’s communication channels. Your daily routine will include answering clients’ questions, identifying their needs, documenting interactions and handling certain transactions, such as order taking.

“The ideal candidate is motivated, organized and mindful of the reality of our clients in order to support them in their interactions with the company. With their dynamism and dedication, they will easily integrate into our team.” – Gauthier Escorbiac, Manager, Customer Service.

Interested in joining a team where making the client experience is a top priority?

What you’d mainly be responsible for:

Interacting with clients by phone, email, fax or any other communication channel:

Documenting these interactions in the different IT systems (CRM, ERP, etc.);
Going beyond the transactional aspect in order to establish and maintain a relationship of trust with the client;
Identifying client needs and providing clear and accurate answers to their questions;

Handling certain transactions, such as order-taking and follow-up, providing support for the use of certain electronic tools, managing returns, etc.;
Contacting and following up with clients in the case of product recalls;
As a key contact person for the client, acting as an ambassador for CDMV by relaying accurate information;
Documenting any comments or situations that could lead to a continuous improvement and forwarding them to the department supervisor for follow-up;
Working with clients, colleagues, the different departments and carriers to ensure the proper circulation of information, thereby facilitating optimal operational performance;
Carrying out any other tasks required by your superior in order to best serve the interests of CDMV and its clients.

We would like to meet you if you have:

Nice to have Two years of experience dealing with customers.
Excellent oral and written English & French Language skills.
A strong interest in the field of veterinary medicine.
A diploma in Animal Health Technology (an asset).
Knowledge of Oracle or any other ERP (an asset).

Does this sound like you?

Strong client focus and listening skills;
Focus on efficiency and desire to be a team player;
Strong work ethic;
The values we share: Agility, Efficiency, Attentiveness, Well-being, Universality

We have a lot to offer:

Hybrid work (Tuesday and Thursday in person)*;
Competitive pension plan;
Group insurance including life, disability and dental;
Employee and family assistance programs (EFAP);
Onboarding and integration program;
Talent management program;
Company that promotes career advancement.

*First 2-weeks training in person.

CDMV is Canada’s leading distributor of products dedicated to veterinary practices. We have been supporting veterinarians and their teams with a wide variety of quality products since 1972.

We fulfill our mission by striving for consistent operational excellence at all our distribution centers located in Alberta, Ontario, Quebec and Nova Scotia.

Joining CDMV means joining over 375 employees who care about the health and well-being of animals.

CDMV applies an equal access employment program and encourages women, ethnic or visible minorities, people with disabilities and Indigenous people to apply to published job offers.

Apply now

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We are proud to offer a work environment that reflects our corporate values and welcomes people from diverse backgrounds, experiences and perspectives. We are committed to fostering an inclusive and respectful environment, starting with our recruitment practices.

We are committed to providing all of our candidates with an inclusive, fair and accessible recruitment experience. To help us, we would appreciate it if you could provide us with the following information about how you identify yourself:

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The personal information in your file will be retained for a maximum of three (3) years from the end of the recruitment process.

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Veterinary profession

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