Available position
Account executive - major accounts support
Saint-Hyacinthe (Quebec) | Permanent - Hybrid
Your mission
Thanks to your skills in management and development of customer accounts, you will be responsible for achieving the objectives of the commercial agreements of corporate groups under your responsibility, in terms of support, business development and service. You will also be required to manage the accounts of corporate groups with autonomy and a great sense of organization.
"The Account Executive is a trusted advisor to veterinary practices. He is committed to supporting them on their journey towards achieving their goals. Thanks to his/her interpersonal skills and business acumen, he/she aligns the right solutions with the needs expressed. – Gauthier Escorbiac.
What you’d mainly be responsible for:
- In a team with other Account Executives Major Accounts, share responsibility for acting as the first point of contact with major account customers for all their customer service needs.
- Interact with customers through communication channels such as telephone, email, fax or others. Document these exchanges in computer systems (CRM, ERP or other).
- Take charge of certain transactions, such as taking orders and tracking them, provide support for the use of certain electronic tools and the management of returns.
- Understand and support customer needs while proposing solutions through a consulting approach.
- Promote the services offered by CDMV to veterinary practices that are part of the identified groups.
- Ensure customer satisfaction. In the event of an irregularity that needs to be escalated, notify the Coordinator Major Accounts and Strategic Partnerships, who will propose constructive solutions to the corporate group's head office.
- Achieve approved targets for groups.
- Act as a vector of change during the integration/transition of new clinics and during the integration of special projects (presentation, training, follow-ups, accompaniment).
We would like to meet you if you have:
- A certificate in business administration with experience in representation or equivalent experience.
- Experience with Microsoft Dynamics CRM or any other CRM (an asset)
- Knowledge of the basic software of the Microsoft Office suite.
- Bilingualism: excellent verbal and written communication in French and English (an asset).
- Fluency with various computer tools, for use or promotion.
- Excellent ability to analyze and interpret data and results.
And if you recognize yourself in:
- Flexibility, versatility and/or tolerance in an ever-changing work environment, while performing your duties effectively.
- Managing priorities, setting timelines.
- The ability to manage several different files simultaneously.
- CDMV's six areas of influence, these values that we share: create value, be agile, have the sacred fire, be dedicated, be a team player and be a partner.
We offer, among other things:
- Advantageous pension plan.
- Group insurance including life, disability and dental insurance.
- Employee and Family Assistance Program (EFAP).
- Training Program.
- Talent Management Program.
- Company that promotes career progression.
CDMV is Canada’s leading distributor of products dedicated to veterinary practices.
We have been supporting veterinarians and their teams with a wide variety of quality products since 1972.
We fulfill our mission by striving for consistent operational excellence at all our distribution centers located in Alberta, Ontario, Quebec and Nova Scotia.
Joining CDMV means joining over 375 employees who care about the health and well-being of animals.
CDMV applies an equal access employment program and encourages women, ethnic or visible minorities, people with disabilities and Indigenous people to apply to published job offers.